Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

Copyright

All data, information, text, images and layout are the exclusive property of Express Service and may not be distributed, e-mailed, networked, shared, republished, modified, reproduced, transferred or copied without our prior express written permission.

Privacy Statement

DATA PROTECTION - YOUR PERSONAL INFORMATION

We are committed to handling your personal information responsibly and protecting your privacy.

We hope you will enjoy using the Express Service Norwich website (“website”), and we want to make sure your experience is as safe and useful as possible. Here you can find out how our website works, what data we collect from you, how we use it, conditions where we may disclose this data to others and how we keep it secure. By using our website, you agree to be bound by the terms of this policy.

Express Service is a division of the Duff Morgan Group which trades under the legal name Duff Morgan & Vermont Ltd. Duff Morgan & Vermont Ltd (961479), ("we" and "us") takes the issue of security and data protection very seriously and strictly adheres to guidelines published in the United Kingdom Data Protection Act of 1998 and the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018. We are notified as a Data Controller with the Office of the Information Commissioner under registration number Z4619277 (Duff Morgan & Vermont Ltd) and are the data controller of any personal data that you provide to us. Any questions relating to this policy and our privacy practices should be sent to customer.services@duffmorgan.com

Personal information that we collect, why we collect it and how we use it.

• We obtain information about you when you use our website and we also receive information from you, for example when you are making online bookings. We need this information to enable us to provide our online services and where appropriate, our in-branch services booked through the website. This section sets out in more detail what information we collect, why we collect it, how we use it and how long we keep your information.
• To make an online Service, MOT or Repair booking, we require your name, contact information and vehicle details. This information is required so that we can arrange your booking and notify you if there are any changes to the booking. If your car was purchased from The Duff Morgan Group our aftersales system will already have your information and we will send you a yearly service/MOT reminder, as we are contractually obligated to do so. However, if you are an Aftersales Customer only then we will ask you at the point of service whether or not you wish to receive service or MOT reminders and/or general Duff Morgan Group marketing. If you do not wish to receive these reminders or general marketing, then your personal data will be deleted within a year. If you never fulfil your booking, then your personal data will be deleted within 1 week.
• We monitor visitor usage patterns to help us continually improve the site.
• Whilst Express Service do not offer loan vehicles as part of the package, if you were to be provided with a courtesy car from our service department then we would require your name, contact information, insurance details and a copy of your driver’s licence, we will store a copy of this for 6 months, in case of any speeding, parking or any motoring offence that may occur.
• Occasionally, we may use your e-mail address to send you information about changes to this website, we will ask you for permission to do so.
• Phone calls may be recorded, and any recorded calls will be retained for a maximum of 6 months and only be used for training and quality purposes and/or to prevent or detect crime.
• If your online enquiry leads you to visit an Express Service branch we use CCTV to monitor all our premises, therefore your image and potentially your vehicle registration will be captured and stored for up to 8 weeks depending on the system used at the branch.
• We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

Marketing

• It is your choice whether you receive information such as marketing from us and you can select this by ticking the relevant boxes on the form where we collect your information. We will not contact you for marketing purposes unless you have given your prior consent. If you have agreed to receive marketing from the Duff Morgan Group, we may e-mail to inform you of new products available from companies within the Duff Morgan Group. If, at any time, you no longer wish to receive this information, please send a written request to customer.services@duffmorgan.com. Also, all our email marketing correspondence gives you the option to opt-out of receiving further marketing emails. Please note that you will still receive emails directly related to an enquiry you have submitted via our contact form(s).
• If you have opted-in to receive marketing material from us, we will use your name and email address to send out this information.

Access to Your Information

• You may request, at any time, a copy of the personal information the Company holds about you, at no cost. Should you wish to access or update the personal information that we hold, please contact us by sending a written request to Customer Services Department, Duff Morgan, Whiffler Road, Norwich NR3 2AZ or email customer.services@duffmorgan.com
• If you wish to have the information the Company holds on your person removed, please request this in writing to Customer Services Department, Duff Morgan, Whiffler Road, Norwich NR3 2AZ or email customer.services@duffmorgan.com as long as your information is not pertinent to the completion of a contract or required for any legal reason it will be removed.
• If you are concerned that we are not using your information in accordance with the law or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner’s Office.

Data Security

Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.

Data Storage and Use of Data Outside of the European Economic Area.

We store your data on secure servers inside the European Economic Area (EEA).

Some of our third-party contractors are based outside of the EEA however, we have strict control over how and why your data can be accessed. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that appropriate security measures with the aim that your rights continue to be protected as set out in this policy.

Disclosing Your Information

We may disclose your personal information to another member of our group, which means our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties under the following circumstances:

• If we sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets.
• If the Duff Morgan Group or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of the Duff Morgan Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• We work with various third-party providers to help us deliver our products and services, and we only disclose your information as far as is necessary to provide the service. However, where we have contracts with third party suppliers we will have completed necessary security checks and full due diligence to ensure that your data is kept safe once passed to the third party. All third parties only have the right to use your data to complete an obligation, they do not have marketing rights over your data. Your data is used including in the following circumstances:
• We may contract a data cleansing organisation to ensure all data is accurate and up to date.

Express Service Norwich website is hosted by the Medusa Web Solutions Ltd platform. Medusa Web Solutions Ltd platform do not store or transfer personal data. Medusa Web Solutions Ltd platform do use cookies; please see following section “Cookies – Medusa Web Solutions Ltd” for what cookies they use, the purpose for the cookies and links to more information and the related Privacy Statements.

Cookies - Medusa Web Solutions Ltd

The new EU cookie law (e-Privacy Directive) applies to how websites use cookies for storing information on a user's computer or mobile device. It covers how websites should inform its users on cookies, keep them informed of what types are used and give them the information so that they may choose to use them or not during their website experience.

This website uses cookies that are strictly necessary to enable a user to use the website. This website also uses cookies for capturing and providing data on what pages and areas of the website that users visit so we are then able to focus on the parts of the site that are most popular.

This website does not use behavioural advertising cookies or third party cookies.

How can I control cookies?

If you don't want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers. Please also be aware that we make every effort to respect your choices, however, there is the possibility that not all cookies will be captured. If this is a concern then we would recommend that you change your cookie settings via your browser; your browser help function will tell you how.

Express Service Norwich website use VGM online booking platform to manage your online service and MOT bookings. The VGM online booking platform is administered by Motasoft Ltd. Neither the VGM online booking platform or Motasoft Ltd share your information to any other parties other than Express Service Norwich. Medusa Web Solutions Ltd are not able to see the information you enter into VGM online booking platform that is administered by Motasoft Ltd. Please see following link to VGM online booking platform’s (Motasoft Ltd’s) Privacy Statement: https://motasoft.co.uk/privacy

Data you enter onto the VGM online booking platform (Motasoft Ltd) will be deleted after one year. The VGM online booking platform (Motasoft Ltd) do us cookies. These cookies are only used for Google analytics but do not store personal customer data.